What do I do if my order never arrived?

What do I do if my order never arrived?

Options for Buyers with Non-Delivered or Late Goods

1. Contact the seller to ask them to redeliver the item. This should be done if the item was never delivered or did not arrive within the expected time.
2. Ask the seller for a refund and cancel the order.
3. Report the seller to Trading Standards.

What if I never received my online order?

If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit.

Can I get a refund if my package never arrived?

If an item was sent domestically through UPS and did not show up, the recipient has to wait 24 hours before reporting a missing package. UPS refunds pretty much all missing packages, whether stolen or lost, by issuing a refund to the seller.

Is the seller responsible for lost package?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

What happens if USPS doesn’t deliver by guaranteed time?

If your Priority Mail Express mailpiece is not delivered by the guaranteed time, you can request a refund at USPS.com. Refunds will no longer be processed at Post Office locations.

Who is responsible if my package is not delivered?

Your item was delivered by a courier If you agreed to them, it’s not the seller’s responsibility if your order has gone missing. If your item wasn’t delivered to the location you agreed, it’s the seller’s legal responsibility to sort out the issue.

Why would a parcel be delivered but not received?

If it happens that your parcel is marked delivered but it was not received, the reason may simply be a wrong information that the courier driver had inserted into the trackign system. The status can, in fact, pertain to a different package. The courier company will be able to clear up the picture.

What happens if my parcel doesn’t arrive?

It’s the seller’s responsibility to make sure the item arrives as promised. If your item fails to show, they should chase the delivery company to find out what’s happened. If you are advised that the item is ‘lost’, the retailer is legally responsible for either re-arranging delivery or giving you a full refund.

What if I have not received my order?

Look for a notice of attempted delivery left by the carrier

by your garage etc.)

See if someone else in your household or a neighbor accepted the delivery

Verify the shipping address used by the carrier and on your order was correct

What to do if customer did not receive their order?

Ask the buyer to wait a bit longer for the order to arrive. See Contact a buyer to learn how to initiate communication.

Contact your shipping carrier.

Ship or drop-ship a replacement order at your cost.

Refund the buyer.

Refund for an FBA order.

Did not receive what I ordered?

If your order is Delivered but you haven’t actually received the item, there are a few things you can do. Check with neighbors to see if the package was delivered to them accidentally. Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address.